Listening Answers — Product Incident Report Ielts

$ \(A)\) $

What action was taken to resolve the customer complaint? product incident report ielts listening answers

“Good morning, I’m calling from the quality control department. We’ve received a report of a product defect in one of our latest shipments. The customer complained that the product was damaged during shipping and was not functional. We’ve investigated the matter and found that the damage was caused by a manufacturing error. We’re taking immediate action to rectify the issue and prevent it from happening again in the future. We’ll be replacing the defective product and providing a prepaid return shipping label to the customer.” $ \(A)\) $ What action was taken to